酒店英语PPT课件（共3章）第二章Housekeeping Department（客房部）.pptVIP

Task 4 个性化服务 Personalized Service Ⅰ. Do you know how to offer lending service to guests in a hotel? Watch the video and try to list the key points of it. 任务导入 ________________________________________________ ________________________________________________ ________________________________________________ Ⅱ. Work in groups and discuss how to reply to guests’ personalized requirements in English. 点击上方图片观看视频 知识储备 In addition to the regular services, the Housekeeping Department also provides guests with many services to meet their individual needs, such as shoeshine service, baby-sitting service, extra bed service, valet shopping, and lending service. Among them, lending service is the frequently1 asked service. The articles2 provided in hotel rooms can generally3 meet the basic needs of the guest, but for the convenience of the special need of the guest, the hotel also provides the service of lending articles, such as irons, ironing boards, sewing4 kits5, hard pillow, and other articles. Lending service is provided by the Housekeeping Department. When a guest borrows and returns the article, the registration form should be filled in by the housekeeper. For some items6, the guest has to pay a deposit. When guests need to borrow something, they usually call the Housekeeping Office or the Service Center. Then the housekeeper will send the things to the guests’ rooms. Background Knowledge 背景知识 知识储备 1．客人要求或借用物品 May I borrow a sewing kit? 我能借个针线包吗？ Could you send two more cups to my room? 你能给我房间再多送两个茶杯吗？ Can I have two more bottles of mineral water? 我能再要两瓶矿泉水吗？ My husband and I want to go out tonight. Could you contact a babysitter for me? 我和我丈夫今晚想出去，你能帮我联系个保姆吗？ 2．答复客人 Yes. May I have your room number, please? 可以。我能知道您的房间号码吗？ I will have it sent to your room soon. 我会让人尽快把它送到您的房间。 No problem. We offer very good babysitting service. 没问题，我们有很好的看护服务。 3．客人提出其他特殊要求 Could you change a room for me? 你能为我换个房间吗？ Can I have an extra bed for my room? 我的房间可以再加一张床吗？ Could you