德斯勒 人力资源管理（英文版第15版）教师手册Angelos Pizza Case Notes.docxVIP

Angelo’s Pizza Case Notes: Angleo’s Pizza explores the importance of establishing human resource (HR) practices as an organization expands. After success with one store, Angelo opens two new stores and is considering opening more stores or franchising. However, the case shares some of the HR challenges including high turnover and other staffing problems. The case explores the need for structured orientation and training programs, as well as better recruitment and selection practices. Questions: B-8. My strategy is to (hopefully) expand the number of stores and eventually franchise, while focusing on serving only high-quality fresh ingredients. What are three specific human resource management implications of my strategy (including specific policies and practices)? There are several important HR implications of Angelo’s growth plans. The three most important include: Consistent recruiting and selection practices. Angelo needs to establish new sources of candidates, such as employee referrals. He also needs to implement formal selection processes beyond informal interviews. An assessment test to identify specific skills and/or a structured interview process will benefit Angelo’s Pizza. A structured orientation and new hire training process. Much of Angelo’s turnover is caused by good workers who leave in frustration due to lack of training. Better training will lead to better quality pizza and better retention of staff. Established management practices and training to support store managers. Angelo needs some consistency to ensure each store is meeting his expectations in all aspects of hiring and managing workers. A structured management training program can help support this need. B-9. Identify and briefly discuss five specific human resource management errors that I’m currently making. There are several errors that Angelo is making, including: Failing to carefully evaluate applicants and basically hiring anyone that applies. The poor selection proce