罗宾斯组织行为学第18版英文教学课件robbinsjudge_ob18_inppt_18.pptx

Organizational BehaviorChapter 18Organizational Change and Stress ManagementCopyright ? 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved.Eighteenth EditionLearning Objectives (1 of 2)18.1 Contrast the forces for change and planned change.18.2 Describe ways to overcome resistance to change.18.3 Compare the four main approaches to managing organizational change.18.4 Demonstrate three ways of creating a culture for change.Learning Objectives (2 of 2)18.5 Identify the potential environmental, organizational, and personal sources of stress at work and the role of individual and cultural differences.18.6 Identify the physiological, psychological, and behavioral symptoms of stress at work.18.7 Describe individual and organizational approaches to managing stress at work.Contrast the Forces for Change and Planned Change (1 of 2)Exhibit 18-1 Forces for ChangeForceExamplesNature of the workforceMore cultural diversityAging populationIncreased immigration and outsourcingTechnologyFaster, cheaper, and more mobile computers and handheld devicesEmergence and growth of social-networking sitesDeciphering of the human genetic codeEconomic shocksRise and fall of global housing marketFinancial sector collapseGlobal recessionCompetitionGlobal competitorsMergers and consolidationsIncreased government regulation of commerceSocial trendsIncreased environmental awarenessLiberalization of attitudes toward gay, lesbian, and transgender employeesMore multitasking and connectivityWorld politicsRising health care costsNegative social attitudes toward business and executivesOpening of new markets worldwideContrast the Forces for Change and Planned Change (2 of 2)Change involves making something different.When change is an intentional, goal-oriented activity it is planned change.There are two goals of planned change:Improve the ability of the organization to adapt to changes in its environment.Change employee behavior.Change agents are those responsible for managing change activi