精益生产培训SIPOC__08.08.07.pdf

SIPOC © Visteon Asia Pacific – Six Sigma (Arlette Reyes) areyes25@ 1 What is SIPOC? 什么是SIPOC? • SIPOC is a simple process mapping tool used to map the entire chain of events from trigger to delivery of the target process. • SIPOC是一种简单的过程图工具，用于图示目标过程的整个活动 链，从启动到交付。 • SIPOC helps us better understand all the steps, critical inputs and outputs, product and information flows from supplier to customer. • SIPOC有助于了解所有步骤，关键输入和输出，以及从供方到顾客 的产品和信息流 • SIPOC is typically used during measure phase and gives us initial insight in to the vital inputs (X variables) of a process that have significant impact on critical outputs (Y variables). • SIPOC通常用于测量阶段，辨识对过程输出产生关键影响的重要输 入 © Visteon Asia Pacific – Six Sigma (Arlette Reyes) areyes25@ 2 What does the acronym stand for? 含义 • The acronym stands for: 字母含义： S - Supplier I - Input P - Process O - Output C - Customer • The requirements that are captured in SIPOC are what we may call, “stated requirements”, like specifications. • 在SIPOC中体现的要求也可以称为“明示的要求”，如同 规范。 © Visteon Asia Pacific – Six Sigma (Arlette Reyes) areyes25@ 3 continuation … Supplier provides input to the process. 供方提供输入 … These can be internal (e.g., department, division or individuals) or external (e.g., vendors, government or individuals. 供方可以是内部或外部供方 Input defines the material, forms, service, staff and/or information that are used by the process to produce the outputs. 输入指过程用于实现输出所需的材料、表格、 服务、人员和/或信息等 © Visteon Asia Pacific – Six Sigma (Arlette Reyes) areyes25@ 4 continuation … Process is a defined sequence of activities, usually adds value to inputs to produce outputs for the customers. 过程是顺序的活动，通常使输入增值已产生输出