喜达屋优化管理76 OpEx QA Calendar Dec 12 - Jan 13.ppt

* * * * * * * * * * * * * * * * Dec 2012 – Jan 2013 SUN MON TUE WED THU FRI SAT 10 11 GPS 12 GEI 13 Sustainability 14 Safety Security 15 16 17 Finance IT Compliance 18 GEI 19 GPS 20 GEI 21 Brand Assurance 22 23 24 GEI 25 Finance IT Compliance 26 Finance IT Compliance 27 GEI 28 Brand Assurance 29 30 31 Sustainability 1 Brand Assurance 2 GEI 3 Safety Security 4 Food Safety 5 6 7 GEI 8 Finance IT Compliance 9 Sustainability 10 Safety Security 11 Safety Security 12 11th December Print the 1st page of the “Upgrade Rank Report” from the “Master Arrivals Report”. At tomorrows operations meeting report how many of the first 10 guests were upgraded. Target : every hotel to generate Master Arrivals Reports every day to improve personalisation of guest arrival. 12th December GEI GEI Knowledge Competition : Test your hotel leaders knowledge at daily operations meeting. 1. Before meeting print attached quiz for each person 2. In meeting hold quiz 3. Associate with most points wins! DRIVERS OF DELIGHT 13th December Sustainability Check offices for PC monitors left on overnight. 14th December Accrued Liabilities : Is a periodic review of all outstanding accruals performed, to ensure the reason for the accrual and the amount of the accrual continues to be appropriate? Finance/IT Policy Compliance 17th December Finance/IT Policy Compliance Reference : Information Security “Secure Media Handling and Disposal Standard” – p 12. Confirm your property meets disposal policy requirements for Internal Data Refers to business and guest related information that requires some level of role-based protection but is not sensitive enough to require encryption. If Internal Data is disclosed, it could be used to personally identify an individual or analyze guest activities and market trends. 18th December GEI Where does your property rank in Asia Pacific: “Having a genuine, caring attitude (e.g., being empathetic, helpful, attentive)” How can you increas