喜达屋优化管理58 OpEx QA Calendar April Week 1 2.ppt

* * * * * * * * * * * Opex. March 2012 SUN MON TUE WED THU FRI SAT 1 2 Safety Security 3 GEI 4 GEI 5 Brand Assurance 6 Food Safety 7 8 9 GEI 10 Finance / IT Compliance 11 GEI 12 Safety Security 13 Food Safety 14 15 16 Safety Security 17 18 19 20 21 22 23 24 25 26 27 28 29 30 2nd April Safety Security Safety Security Review Critical Standard : Has annual fire extinguisher service been completed in last 12 months? Has the service date been recorded on all extinguishers? Conduct a random check of at least 20 extinguishers. 3rd April What is your hotels deadline for resolving a “Hot Alert”? Who is accountable? Does this deadline apply 7 days a week? Is performance measured? Guest Experience Index 4th April How many Hot Alerts are currently not “resolved” for your property on the GEI portal? Guest Experience Index HOT alerts not resolved after 7 days - 2nd April, 2012 5th April Brand Assurance “During Check-in, the following method of acquiring keys must be used - Room number is indicated in writing on the key packet, and not stated out loud. The guest name is not permitted to be written on the key card or key packet.” Check that all front desk associates are consistently following welfare security standard SWFA.04.06. 6th April Check the following Red Flag : “Any glass washer not operating at the correct rinse cycle temperature” Tip : check each glass washer machine to bars or housekeeping pantries and check the rinse cycle temperatures. This is to be checked by the use of a calibrated probe thermometer or alternatively checked visually on the glass washer machines temperature gauges. Food Safety Hygiene “The glasswasher rinse cycle is to achieve a minimum of 82°C or above.” Reference : “Safe Food Hygiene Manual” section 19.5.2 “Glass Washers” 9th April Using the “Explore” tab compare your hotels results to the average for your brand (see attached PDF) Which questions have the largest variance for Top 2 Box : Much Better (most positive) Be