喜达屋优化管理51 OpEx QA Calendar December Week 4 5.ppt

* * Original July 2010 Repeat Dec 2011 * Opex. December 2011 SUN MON TUE WED THU FRI SAT 1 2 3 4 5 Finance/IT Compliance 6 Sustainability 7 GSI 8 Safety Security 9 Food Safety 10 11 12 Safety Security 13 GSI 14 Finance/IT Compliance 15 Food Safety 16 Safety Security 17 18 19 GSI 20 Finance / IT Compliance 21 Brand Assurance 22 GSI 23 Safety Security 24 25 26 Food Safety 27 GSI 28 Finance/IT Compliance 29 Brand Assurance 30 Sustainability 31 19th December Discover your hotels YTD Guest Loyalty ranking. Guest Satisfaction Index Open the excel file below to find your hotels Oct YTD Guest Loyalty “Type Ranking” for APD. Which hotels in your group can you contact to help improve your property’s Guest Loyalty score? 20th December Accrued Liabilities : Is a periodic review of all outstanding accruals performed, to ensure the reason for the accrual and the amount of the accrual continues to be appropriate? Finance/IT Policy Compliance 21st December Check your hotels brand standards for answering internal/external calls. How many rings must calls be answered in? Brand Assurance Reducing time to answer calls : One proven method to answer guest calls faster is to reduce the number of associate calls to operators (guest services/service express). These include transferring calls between associates, calls forwarded from busy associate extensions requests to dial outside lines. Use attached template to reduce associate calls. 22nd December Discover your hotels YTD Arrival ranking. Guest Satisfaction Index Open the excel file below to find your hotels Oct YTD Arrival “Type Ranking” for APD. Which hotels in your group can you contact to help improve your property’s Arrival Composite score? 23rd December Safety Security Check if vehicle procedures match your hotel’s “threat” level. Reference :Safe Food and Hygiene Standards Manual – 8 Receiving of Food 26th December HACCP TABLES : 6.2 Receiving of Food Food Safety Hygiene Confirm associates foll