喜达屋优化管理56 OpEx QA Calendar March Week 1 2.ppt

* * * * * * * * * * Opex. OpEx. OpEx. March 2012 SUN MON TUE WED THU FRI SAT 1 2 3 4 5 Sustainability 6 Finance/IT Compliance 7 Brand Compliance 8 GEI 9 Food Safety 10 11 12 Finance/IT Compliance 13 Safety Security 14 Finance/IT Compliance 15 Sustainability 16 Brand Compliance 17 18 19 Finance/IT Compliance 20 21 22 23 24 25 26 27 28 29 30 31 5th March What are your hotel’s plans for Earth Hour? Signup check out your country’s Earth Hour Website at Sustainability Make sure you register your hotels participation at : /Survey.aspx?s=234b926202b94e8f8d5861ccce77be23 (Deadline to complete survey 7th March Step 2 : Input totals for month into pareto chart. Share with Excom. Brainstorm solutions. Step 1 : Accounts payable to record by department each invoice without purchase order received. 6th March Finance/IT Policy Compliance “A copy of the purchase order is to be attached to the original invoice/receiving document and forwarded to the Accounts Payable clerk for comparison with the invoice.” Purchasing Receiving : For the month of March track the source of invoices received by accounts payable without purchase orders attached. How can these be eliminated? Reference : Global Finance Policy : 420.02 AP - PURCHASING AND RECEIVING 7th March Check 3 arrival rooms for the following “deadly sin” from ABC’s of Housekeeping : Hair In The Bathroom Brand Assurance 8th March What problem areas have the lowest Guest Loyalty Scores (ie high impact) Guest Experience Index Click on “Monitor” tab Select “Rankings” Compare My “Problem Areas” Look at problem areas with low scores Brainstorm solutions to eliminate these problems 1. 9th March Check the following 2012 “orange flag” – Chemical spray containers are not correctly labelled and or chemicals stored in unapproved containers Tip : get a non FB manager to inspect containers. Every chemical container must be a purpose made chemical storage container and have a clear label on the container. Food containers cannot be