喜达屋优化管理71 OpEx QA Calendar September Week 3 - 4(1).ppt

* * Opex. Opex. Opex. Opex. Opex. Opex. Opex. Opex. Opex. Opex. Opex. Opex. September/October 2012 SUN MON TUE WED THU FRI SAT 9 10 Finance IT Compliance 11 Safety Security 12 Food Safety 13 Sustainability 14 GEI 15 16 17 Finance IT Compliance 18 Brand Assurance 19 Safety Security 20 Sustainability 21 Sustainability 22 23 24 Finance IT Compliance 25 GEI 26 Sustainability 27 Brand Assurance 28 Brand Assurance 29 30 1 Finance IT Compliance 2 Sustainability 3 Brand Assurance 4 5 6 20th September Sustainability Sustainability Resource Center A Starwood Challenge for a better world : Encourage associates to vote TO SAVE A MILE ! For every associate that votes, Starwood will donate US$10 to Conservation International’s Save a Mile initiative (up to a maximum of US$37,500), to help protect our world’s oceans. Every $75 saves one mile of ocean. Your vote will help us reach our goal of saving 500 miles of ocean! 21th September Sustainability Sustainability Resource Center UPDATE your “initiative Tracking Tool” (ITT) 24th September Finance/IT Policy Compliance 25th September Calculate YTD Problem Resolution. How does your property compare to APD average? Guest Experience Index Click on “Trends” tab Select “Problem Resolution” Select “Top 2 Box ” (Problem Resolved During After Stay) Select “Compare Me Against” YTD 1. Continued Guest Experience Index Compare % problems resolved in graph to average for region APD (37.5%) Use excel file to identify hotel with higher % that you can contact to help improve your performance. Resources 26th September Sustainability SUSTAINABLE MEETING PRACTICES Utilise Electronic Sales Tools : SMP1 Why is this Initiative Important? The traditional meeting planning process requires the use of tremendous amount of paper. By utilizing electronic sales products, you can significantly reduce paper usage in the meeting planning process and encourage the use of web and email bas