喜达屋优化管理34 Opex QA activity calendar April Week 4 May Week 1.ppt

OpEx. OpEx. OpEx Quality Assurance Activity Calendar Improving Quality Assurance 365 days per year April/May 2011 SUN MON TUE WED THU FRI SAT 24 25 Sustainability 26 Brand Assurance 27 Safety Security 28 Finance/It Compliance 29 Brand Assurance 30 1 2 Food Safety 3 GSI 4 Brand Assurance 5 Food Safety 6 Finance / IT Compliance 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 25th April Sustainability Check out SW1 “Sustainability Newsletters” for ideas, tips best practices from NAD. Click on the link to go to Sustainability Newsletters : /portal/page?_pageid=134,6238816,134_6238818_dad=portal30_schema=PORTAL30 26th April Check that cleanliness standards not met in last audit are now in compliance. Brand Assurance 1. Select MAP 2. Enter “Cleanliness” 3. Check each tab 4. Self audit each standard 27th April Safety Security Is Engineering Office Workshop secure after hours? (Critical Standard – Safety Security Review). Top 2010 Audit Findings : Are correct bank reconciliations segregation of duties in place? Finance/IT Compliance 28th April Segregation of Duties Cash : Bank Reconciliation (440.04) “The individual preparing the account reconciliation is to be independent of the cash receipt and disbursement functions. The Hotel Director of Finance/Controller is to review and approve all bank account reconciliations “ 29th April Check your property is compliant with needs of Starwood Automated External Defibrillator Program. Brand Assurance Reference: APD Public Access Automated External Defibrillators (AEDs) Policy 2nd May Check the following “red flag” – “Glasses/crockery/cutlery in guest rooms not sanitized correctly without written verification that the process is working” . Food Safety Hygiene Tip : check two (2) rooms randomly and assess the cleanliness of the glasses visually, If any glass is not clean it is a red flag. There is to be a written procedure on how the glasses are cleaned from the rooms. If there is no written