喜达屋优化管理63 OpEx QA Calendar June Week 3 4.ppt

June 2012 SUN MON TUE WED THU FRI SAT 27 28 Brand Assurance 29 GEI 30 Safety Security 31 Brand Assurance 1 GEI 2 3 4 Finance / It Compliance 5 Brand Assurance 6 GEI 7 Food Safety 8 Food Safety 9 10 11 Brand Assurance 12 Safety Security 13 Brand Assurance 14 Finance/IT Compliance 15 Food Safety 16 17 18 GEI 19 GEI 20 Brand Assurance 21 Safety Security 22 Brand Assurance 23 24 25 Food Safety 26 27 28 29 30 12th June Safety Security Is there a daily inventory of checked/stored luggage in place? Is unclaimed luggage identified removed on a regular basis? (Essential Standard – Safety Security Review – Basic Threat Countermeasure). 13th June Does your hotel provide luggage storage 24/7? Is the luggage storage area secured and off limits to non-authorized staff and guests? Brand Assurance Check last 5 PAF’s for new hires, changes to employees’ salary or rate terminations (15 in total). Has each been approved by the General Manager Director of Human Resources? Finance/IT Compliance 14th June Payroll Data Maintenance A Personnel Action Form (PAF) or a reasonable facsimile is to be completed and approved per the current Human Resources policy for all new hires, changes to employees’ salary or rate, and terminations. The PAF is to be approved by the General Manager and the Director of Human Resources, at a minimum. (Source : Hotel Finance Policies – 450.08 Processing Recording – revised March 2012) 15th June Check the following “orange flag” – “Sanitizer at 100-200ppm being used for the cleaning of all food contact surfaces – check with sanitizer test strips. Every kitchen must have a sanitizer container present and available for use.” Reference : “Safe Food Hygiene Manual” section “21.2 Sanitisers” Food Safety Hygiene 18th June GEI Identify problem “Top 3” problem areas for “Hot Alert” guests. Select “Surveys” on the Monitor Tab Filter – Hot Alerts : Select “New” “Resolved” “Compare My” : Select “Problem Areas” 19th June GEI Analyze guest commen