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喜达屋优化管理48 OpEx QA Calendar November Week 2 - 3.ppt

喜达屋优化管理48 OpEx QA Calendar November Week 2 - 3.ppt

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* Original Sept 2010 Repeat Nov 2011 * * * Original october 2010 repeat Nov 2011 * Opex. November 2011 SUN MON TUE WED THU FRI SAT 1 2 3 4 5 6 7 GSI 8 Sustainability 9 Finance/It Compliance 10 Safety Security 11 GSI 12 13 14 Finance/It Compliance 15 Food Safety 16 GSI 17 Brand Assurance 18 Food Safety 19 20 21 22 23 24 25 26 27 28 29 30 7th November Guest Satisfaction GSI Sept 2011 YTD : most frequent problem type Aloft High Speed Internet Did Not Work (11%) Four Points Air conditioner/heater (room temperature) (6%) Le Meriden High speed Internet did not work (6%) Luxury Collection Food/Beverage Service – Restaurant (7%) Sheraton Speed of Check-In (6%) St Regis Speed of Check-In (6%) W Speed of Check-In (7%) Westin Food/Beverage Service – Restaurant (5%) For your brands No.1 problem type compare your hotels YTD problem % using the Sept 2011 GSI Snapshot Report If your problem % is higher then the brand YTD then brainstorm solutions that can help reduce your % to below the brand average. 8th November Sustainability How can the engineering team help minimise the environmental impact of your hotel? Use the attached PDF to start a brainstorm with the engineering team,. . 9th November Finance/IT Policy Compliance Reference :Hotel Information Technology Policy : 10-08 Preventive Controls - Data Backup (*) Question from Compliance Self Audit (CSA) Data Backup : Are back ups performed on a daily basis and is documentation kept on file? Are back up tapes stored less than 4 hours away from the data center in a secure and fireproof location? 10th November Safety Security Threat Level Guest Luggage “Procedural” Guarded Daily inventory of checked/stored luggage should be maintained. Identify and remove any unclaimed luggage on a regular basis. Medium Staff should inspect or ask persons to declare contents of any suspicious packages or luggage. Daily inventory of checked/stored luggage should be maintained. Identify and remove any unclaimed luggage on a regular

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