喜达屋优化管理54 OPEX QA CALENDAR FEB WEEK 1 2.ppt

* * * * * * * Opex. February 2012 SUN MON TUE WED THU FRI SAT 1 Food Safety 2 Safety Security 3 Finance / IT Compliance 4 5 6 GEI 7 Finance/IT Compliance 8 Food Safety 9 GEI 10 Brand Assurance 11 12 13 Food Safety 14 Sustainability 15 GEI 16 Brand Assurance 17 Finance/IT Compliance 18 19 20 21 22 23 24 25 26 27 28 29 6th February What types of problems where experienced by guests outside of the “Top 10”? Guest Experience Index To show all types of problems : Click on “Monitor” Choose “Surveys” Compare My : “Problem Areas” How many SPG Link users does your property have? Does the number of each type of user meet “Fraud Detection For Hotel Finance” requirements? Finance/IT Compliance 7th February 8th February Food Safety Hygiene Is a blast chiller available for use within the hotel? Note : The recommended method of the cooling of food is by using either a blast chiller or a blast freezer (13.1.2.2 - Safe Food Hygiene Standards Manual Version 5) . 2012 New Orange Flag 9th February What types of problems are most common for Hot Alerts? Guest Experience Index To show problem types for Hot Alert Guests Click on “Monitor” Choose “Hot Alerts” Compare My : “Problem Areas” 10th February Brand Assurance At least two life preserver rings, in good condition, with ropes a minimum of 1.5 times the width of the pool which are visible and easily accessible; A shepherds hook is available at least 12 feet / 3.6 meters in length, or longer as required by local code; One no-dial emergency telephone at each hotels designated pool area(s) connected to a 24 hour staffed location,subject to local regulations. Confirm hotel pool/s comply with LEVEL 1 Standard SWFA.01.20 13th February Food Safety Hygiene “Foods out of date either with use by or best before dates” Check foods being stored in coolrooms, freezers dry stores for any food that is “out of date” as stated by the food manufacturer 2012 New Orange Flag 14th February Sustainability Check kitchens for equipment