酒店前厅部英语培训课件.ppt

第四章 电话服务 电话服务 一、经典对话 Good evening, information desk, may I help you sir? Yes, I have something urgen to speak to Mr. William hoover brown, but I forgot his room number. I see sir , I will check it for you. How do you spell his name please? w-i-l-l-i-a-m, h-o-o-v-e-r ,William hoover Thank you sir , just a minut please. Thank you for waitting sir. Mr Hoover is stay in room 1027,are you calling from outside sir? No, its house phone. I am afraid we can not transfer room to room calls, could you make the call derectly please? You may dial 0 first and then the room number. All right , thank you You always welcome, sir could you put me through to room 203. 请帮我接通203号房好吗？ whom would you like to speak with ? 您想找哪一位？ I’d like to speak to Mr. Brown. 我想请布朗先生听电话 how do you spell his name please? 请问他的名字怎么拼？ could you repeat that please? 请再说一次好吗？ could you speak more slowly please? 请说慢一点好吗？ could you speak a little louder please? 请说大声一点好吗？ could you hold the line please? 请别挂断好吗？ could you put me through to room reservation？ western restaurant desk / to room service please? 你能帮我接通客房预订部/餐厅预订处/客房送餐服务部吗？ just a moment please? 请稍侯 I’ll put you through … 我这就为您转接过去 go ahead, you through. 请讲，您的电话已接通。 could you page him for me ? 请帮我用广播叫他好吗？ I’m afraid your party was cut off. 对方恐怕已经挂断了 Did he give his name? 他有没有留下名字？ I’m afraid the line is busy./ I’m afraid the line is engaged. 恐怕电话正占线 I’m afraid there’ s no guest with that name./ I’m afraid there’s no ployee with that name / I’m afraid there’s no restuarent with that name. 恐怕没有叫那个名字的客人/职员/餐厅 酒店内部转接电话 Could you put me through to room2127 please? 请帮我接通2127号房好吗？ I’m afraid there is no reply from room 2127 恐怕2127房没有人接听。 Could you try again? 你能再试一次吗？ I ‘ll sent someone to help you. I’d like to call my friend in his room, what shall I do ? 我想打电话到朋友的房间，该怎样打？ From the house room, please dial the room number derectly. 打内线请直拨房号 I’m afraid there is still no r