国外组织行为学课件皮尔森ch.ppt

Consequences of Emotional Regulation The frequent need to suppress negative emotions can lower job satisfaction and increase stress. Some research suggests that the need to express positive emotions improves job satisfaction. Do organizations pay a premium for emotional labour? Copyright ? 2011 Pearson Canada Inc. 第六十二页，共一百零七页。 Emotional Labour and Cognitive Demands Copyright ? 2011 Pearson Canada Inc. 第六十三页，共一百零七页。 How Discrepancy, Fairness, Disposition, Mood, and Emotion Affect Job Satisfaction Copyright ? 2011 Pearson Canada Inc. 第六十四页，共一百零七页。 The facets that seem to contribute the most to feelings of job satisfaction for most North American workers include: Mentally challenging work Adequate compensation Career opportunities People (friendly or helpful colleagues) Some Key Contributors to Job Satisfactions Copyright ? 2011 Pearson Canada Inc. 第六十五页，共一百零七页。 Mentally Challenging Work Refers to work that tests employees’ skills and abilities, allows them to set their own working pace, and provides them with clear performance feedback. Employees usually perceive such work as personally involving and important. Copyright ? 2011 Pearson Canada Inc. 第六十六页，共一百零七页。 Adequate Compensation Most employees expect to receive an adequate amount of compensation. Although pay and satisfaction are positively related, not everyone is equally desirous of money. Copyright ? 2011 Pearson Canada Inc. 第六十七页，共一百零七页。 Career Opportunities The availability of career opportunities and opportunities for promotion are important contributors to job satisfaction. Promotions contain material and social signals about a person’s self-worth. Copyright ? 2011 Pearson Canada Inc. 第六十八页，共一百零七页。 People Friendly, considerate, good-natured superiors and co-workers contribute to job satisfaction. The ability of others to help us do our work and attain outcomes that we value also contributes to job satisfaction. The friendliness aspect is most important in lower-level jobs with clear duties as well as dea