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2014-6 (1)
The Street-Level Solution
A) When I was growing up, one of my father’s favorite sayings (borrowed from humorist Will
Rogers) was:“It isnt what we don’t know that causes the trouble; it’s what we think we know
that just ain’t so,”One of the main insights to be taken from the 100,000 Homes Campaign and its
strategy to end chronic homelessness is that,until recently, our society thought it understood the
nature of homelessness, but it didn’t.
B) That led to a series of mistaken assumptions about why people become homeless and what
they need. Many of the errors in our homelessness policies have stemmed from the conception
that the homeless are a homogeneous group. Ifs only in the past 15 years that organizations like
Common Ground, and others,have taken a street-level view of the problem 一 distinguishing
the “episodically homeless”from the“chronically homeless” in order to understand their needs at
an individual level. This is why we can now envisage a different approach 一 and get better
results.
C) Most readers expressed support for the effort, although a number were skeptical, and a few
utterly dismissive, about the chances of long-term homeless people adapting well to housing.
This is to be expected; it’s hard to imagine what we haven’t yet seen. As Niccolo Machiavelli
wrote in The Prince, one of the major obstacles in any effort to advance systemic change is the
“incredulity of men,” which is to say that people “do not readily believe in new things until they
have had a long experience of them.” Most of us have witnessed homeless people on the streets
for decades. Few have seen formerly homeless people after they have been housed successfully.
We don,t have reference points for that story. So we generalize from what we know 一or think
we know.
D) But that can be misleading, even to experts. When I asked Rosanne Haggerty, founder of
Common Ground, which currently operates 2,310 units of supportive housing (with 552 more
under const
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