很好的8D案例分析.docx

第 第 PAGE 1 页 共 2 页 。。。。Technologies (Shenzhen), Ltd. 客诉类别 Complain Sort：■代理商投诉 agent complaint □最终客户投诉 final user Assembly 回复类别 Reply Sort： ■初步 Original □最终 Final 客 户 抱 怨 回 复 报 告 Customer Complain Reply Report 诉怨日期 Complain Date： 客户 Customer.： 回复日期 Reply Date： 报告编号 Report No.： 经办 Prepared By： 核准 Approved By： 主题 SUBT： Complaint of TX generating smoke 1、问题描述（Problem Description）： The Luminous factory found six problems on Vista 800VA UPS: Sr. BILL No. PROBLEM Qty. 1 100423 PLASTIC CLAMP BROKEN 3 2 PLASTIC CLAMP FIXING PILLOR BROKEN CABINET FIXING PILLOR BROKEN 9 3 METAL BATTERY STOPER MISSING 1 4 WIRE DAMAGE 1 5 800VA MARKING MISSING CARTON 1 6 BATTERY WIRE DISCONNECTED 1 2、问题处理成员（Team Members） 3、原因分析（Root Cause Analysis）： 。。。。Technologies (Shenzhen), Ltd. 客诉类别 Complain Sort：■代理商投诉 agent complaint □最终客户投诉 final user Assembly 回复类别 Reply Sort： ■初步 Original □最终 Final Cause of PLASTIC CLAMP BROKEN PILLOR BROKEN : We have taken two UPS to do the drop test, after drop test, two UPS are all OK, the clamps and all pillars are not broken, so we think these UPS might have large shock or drop from high height, normally this problem cannot happen. Cause of METAL BATTERY STOPER MISSING :New employees working Cause of WIRE DAMAGE: the mistake was made by workers Cause of 800VA MARKING MISSING CARTON : New employees working Cause of BATTERY WIRE DISCONNECTED : wire was not inserted full tightly, and the wire disconnected during transport 4、临时性措施（Short-Term Corrective Action）： Indian factory repaired the defective units. We have Require the workers to check these problems on production line We have check for the finished products in Langming 5、长期性措施（Long-Term Corrective Action）： PLASTIC CLAMP BROKEN PILLOR BROKEN Action : Langming IQC will continue doing the falling ball test with the plastic materials METAL BATTERY STOPER MISSING Action (1) the worker of next station will check the metal battery stopper. (2) If some Products were repaired, the products should be recheck fro