电子商务：管理与社交网络视角 教案 EC2018_TB_Chapter13.docx

Chapter 13 True/False 1. A Warehouse Management System refers to a software system that helps manage warehouses. *A. True B. False 2. Amazon has used drones to deliver packages. *A. True B. False 3. B2B fulfillment tends to be more efficient than B2C. A. True *B. False 4. Self-service can reduce supply chain problems and costs. *A. True B. False 5. RFID tags can be used to track livestock. *A. True B. False Multiple Choice 1. The operations a company undertakes from the time of order receipt to delivery: A. SOP *B. order fulfillment C. logistics D. processing 2. The activities required to efficiently and effectively control and manage the movement and storage of items across the supply chain.: A. SOP B. order fulfillment *C. logistics D. processing 3. The first activity in the fulfillment process is: *A. Make sure the customer will pay B. Check in-stock availability C. Arrange shipment D. None of these 4. The returns process is often referred to as: A. Slippage B. Negative activity *C. Reverse logistics D. All of these 5. Which of these is not a problem with supply chain fulfillment? A. Uncertainties in demand B. Inadequate Logistical Infrastructure C. Lack of information sharing *D. All of these 6. Leading WMS systems do not provide which feature: A. Inventory Functions *B. Financial functions C. Outbound functions D. 3PL support 7. Which of the following is not a standard option for handling returns? A. Return item to place of purchase B. Separate return logistics C. Outsource return *D. Do not accept returns 8. Using component parts to create a unique item is an example of: A. production B. make to order *C. assemble to order D. none of these 9. Why is B2B fulfillment more complex? A. Larger shipments B. Multiple distribution channels C. Fewer carrier offerings *D. All of these 10. Collaboration among members of the supply chain does not: *A. Simplify order complexity B. shorten cycle time C. Minimize delays D. Lower inventories 11. The ____ model has components