《酒店服务英语 》——06 Housekeeping Service客房服务.pptx

Module 2 Housekeeping Service客房服务主讲人：灵犀地The housekeeping department is one of the most important departments of the hotel that deal with customers directly. And it is mainly responsible for cleanliness, maintenance and attractiveness of all hotel rooms. It equips the rooms with various types of equipment, provide different kinds of daily necessities and various services to meet guests’ needs in all aspects, creating a clean, beautiful, comfortable and safe accommodation environment for all guests.Unit 6Wake-up Call Service叫醒服务Section A Warming Up1. —What time is it? —It’s ______________.2. What do you know about the wake-up call service in a hotel? Section B DialoguesDialogue 1 Guest: I’m going to the train station early tomorrow morning ,1 so I would like to ask for a wake-up call.2Clerk: OK. What’s your room number, please?3Guest: Room 2307.Clerk: At what time would you like us to call you tomorrow morning?4ask v. 询问；要求ask for sth. 要求某物ask for help 求助2. I would like to ask for a wake-up call. 我需要叫醒服务。 I would like to request an early morning call. 我想让你们明天早上叫醒我。1. I’m going to the train station early tomorrow morning. 我明天一大早要去火车站。4. At what time would you like us to call you tomorrow morning? 您想让我们明天早上什么时候叫醒您？3. What’s your room number, please? 请问您的房间号是多少？Guest: Well, I’m not really sure.5 But I will have to be at the train station by 6:30. You would know how long it takes to drive there from the hotel, wouldn’t you?6Clerk: Usually it takes almost half an hour.Guest: That means I’ll have to be on the road before 5:30.Clerk: That’s right.Guest: Well, in that case, I would like you to call me at 5:00.7Clerk: OK. We will wake you up at 5:00 tomorrow morning.Guest: Thank you.Clerk: It’s my pleasure.8take v. 花费It takes sb. some time to do sth.做某事花费某人多长时间。It took me twenty minutes to walk to school. 步行去学校花了我二十分钟的时间。 6. You would know how long it takes to drive there from the hotel, wouldn’t you? 你知道从酒店开车到那里要多长时间，不是吗？5. I’m not really sure. 我不太确定。7. In that case