无成人陪伴客舱服务.docVIP

摘要 长期以来，航空运输依靠良好的信誉在服务消费者建立了“优质服务”的形象，航空服务成为行业中的服务追赶和追赶对象。服务质量正日益成为企业生存和发展的必要条件，几乎所有行业的服务水平都有质的提高。特别是在航空服务方面，与其他行业相比，航空运输服务质量的形象和优势已不复存在。首先，因为民用航空运输相对于其他运输方式的价格要高得多，对其服务质量的需求也远远超过其他形式的运输。因此，注重服务质量和服务品牌，服务质量赢得更多的乘客和更好的运营效率，是国内和国际航空公司必须采取的手段。与其他运输方式相比，航空运输的优势主要是使乘客能够快速到达目的地。因为航空运输时间是确定的，因此，乘客对快速预期包括正常的期望飞行，正常飞行或不飞行将成为影响乘客满意度的主要因素。为了给乘客提供更全面的服务，儿童需要利用越来越多的服务，如何提高非成人儿童的服务与客舱服务，改善客舱服务的重点。 关键词：无陪伴；客舱服务；航空运输 ABSTRACT For a long time, air transport to rely on a good reputation in the service of consumers to establish a quality service image, aviation services became the industry in the service to follow and catch up with the object. Service quality is increasingly becoming a necessary condition for the survival and development of enterprises, almost all industries have a qualitative improvement in the level of service. Especially in aviation services, compared with other industries, the image and advantages of air transport services quality no longer exist. First of all, because the price of civil aviation transport relative to other modes of transport to be much higher, the demand for its quality of service is also far more than other forms of transport. Therefore, pay attention to service quality and service brand, quality of service to win more passengers and better operating efficiency, is the domestic and international airlines have to take the means. The advantages of air transport compared with other modes of transport are mainly to enable passengers to quickly reach their destinations. As the air transport time is certain, therefore, passengers on the fast expectations include the normal flight of expectations, the normal flight or not will become the primary factor affecting passenger satisfaction. In order to provide more comprehensive services to passengers, children need to take advantage of an increasing number of services, how to improve the non-adult childrens services with the cabin service, the focus of improvement of the cabin service. Keywords: unaccompan