新时代职业英语酒店英语 Unit 5.pptxVIP

Housekeeping Service Unit 5 After learning this unit, you’ll be able to: Offer the clean-up service Deal with guests’ specific requests Explain room facilities and room policies Offer the laundry service What staff members of a hotel can you recognize in this picture? Room attendant 目录 Contents 1 Mind Map What services does the Housekeeping provide for the guests? (1) room cleaning (2) lost and found (3) maintenance service 2 Background Information Below is a picture of a standard room in the hotel. Identify each facility in the room with the help of the words and expressions in the box. 2 Background Information Below is a picture of a standard room in the hotel. Identify each facility in the room with the help of the words and expressions in the box. A 灯开关 B 穿衣镜 C 体重秤 D 被子 E 枕头 F 床头柜 G 床头灯 H 窗帘 I 扶手椅 J 茶几 K 落地灯 L 梳妆台 M 电视机 N 行李架 O 小冰箱 P 电视柜 2 Background Information Below is a picture of a bathroom in a guest room. Identify each facility in the room with the help of the words and expressions in the box. 2 Background Information Below is a picture of a bathroom in a guest room. Identify each facility in the room with the help of the words and expressions in the box. A 淋浴喷头 B 浴巾 C 晾衣架 D 洗发水 E 水龙头 F 洗脸池 G 镜灯 H 地漏 I 马桶 J 卫生纸 K 浴缸 L 毛巾架 3 Doing in the Scene Scene 1 Room cleaning service Task 1 Listen to the dialog and arrange the following sentences in the correct order. 听力原文 Tip 7 5 3 4 2 8 6 3 Doing in the Scene Scene 1 Making a reservation Task 2 Listen to the dialog again and tick the services the room attendant actually offers to the guest. 听力原文 3 （A room attendant knocks at the guest’s door and wants to clean the room.) A: Housekeeping. May I come in? G: Yes, please. A: Good morning, sir. I’m sorry to disturb you. May I clean the room for you now? G: Oh, I see. But I’m expecting my friends. Can you come back sometime later? A: What time would be convenient for you, sir? G: I’m not sure. Er... Could you come after