新时代职业英语酒店英语 Unit 2.pptxVIP

Checking In and Checking Out Unit 2 After learning this unit, you’ll be able to: Register guests Extend stay for guests Change rooms for guests Help guests check out 目录 Contents 1 Mind Map What services does the Front Desk offer? (1) checking in (2) checking out (3) extending stay (4) exchanging foreign currency 2 Background Information Tip Task 1: Match the methods of payment with the pictures. in cash by credit card by check by mobile payment 01 receptionist signature visa room key Write each of the expressions under the corresponding picture. Background Information 2 Tip receipt passport 3 Doing in the Scene Scene 1 Registering guests Task 1 Listen to the dialog. Discuss the job procedure for registering guests with your partner and put the following steps in the correct order. A Greeting guests B Asking guests to pay C Asking guests to sign the registration form D Confirming reservation details with guests E Asking all guests to show their IDs or passports F Asking if guests have made a reservation G Arranging rooms and issuing keys H Providing guests with more options for upselling I Arranging bell service and saying goodbye D B E C G 听力原文 Tip 3 Doing in the Scene Scene 1 Registering guests 1 I see you’ve only booked a deluxe room. 2 Would you consider our buffet breakfast? It’s 138 yuan per adult. 3 Our deluxe room is much better than the room you’ve booked. 4 Mr. and Mrs. Wilson, now we also have the Member Rate Stay for Breakfast package. 5 You only need to give me your email address and pay an extra 216 yuan per night, then you can enjoy our daily buffet breakfast for two adults. 6 Would you like to take this package? ✔ ✔ ✔ 听力原文 Tip Task 2 The key to maximizing a hotel’s revenue lies in the art of upselling. Listen to the dialog again and tick the sentences the receptionist says for upselling. 3 R: Good afternoon, sir and madam. Welcome to Westin Hotel. How may I assist you? G: We’d like to check in. R: Do you have a reserva