理查德·蔡斯：运作管理——供应链管理的视角（精要版第3版）Chap001.pptVIP

Instructor Slides McGraw-Hill/Irwin Copyright ? 2013 by The McGraw-Hill Companies, Inc. All rights reserved. * 1- Instructor Slides Instructor Slides * 1- Instructor Slides Instructor Slides Instructor Slides McGraw-Hill/Irwin Instructor Slides 1-* Instructor Slides * 3- Instructor Slides Instructor Slides Instructor Slides Operations and Supply Chain Management Chapter 01 Learning Objectives Understand operations and supply chain processes and why it is important to study them. Contrast the differences between services and goods producing processes. Define efficient and effective operations. Identify operations and supply chain management career opportunities. Learn how the field has developed over time. Strategy, Processes, and Analytics Operations and supply chain management involves Product design Purchasing Manufacturing Service operations Logistics Distribution Success depends upon Strategy Processes to deliver products and services Analytics to support the decisions needed to manage the firm What is Operations and Supply Chain Management? The design, operation, and improvement of the systems that create and delivery the firm’s primary products and services Operations and Supply Chain Management (OSCM) is A functional field of business Concerned with the management of the entire production/delivery system Operations and Supply Chain Processes OSCM: The Core - Organization Operations and Supply Chain Processes Process Activities Planning –processes needed to operate an existing supply chain Sourcing – selection of suppliers that will deliver the goods and services needed to create the firm’s product Making – producing the major product or service Delivering – logistics processes such as selecting carriers, coordinating the movement of goods and information, and collecting payments from customers Returning – receiving worn-out, excess, and/or defective products back from customers Goods versus Services Efficiency, Effectiveness, and Value Evaluating Eff