一线主管-问题解决-学员手册.ppt

Continued * Shanghai · Tianjin · Shenzhen · Guangzhou · Hangzhou · Suzhou · Wuxi · Changzhou · Nantong · Jinan · Qingdao 3. 工具三：问题解决(Practical Problem Solving) 如果你不解决问题，你就是问题。 If you don’t solve the problem, you become a problem. 第一页，共十四页。 问题是改进的种子!Problems are the seeds for improvement! 问题就是积极的机会!Problems are positive opportunities! 没有问题，就是大问题!If there are no problems, than something is wrong! 问题解决(Practical Problem Solving) 第二页，共十四页。 问题并不意味着指责!Problems are not about blaming people! 出现问题是由于系统中存在缺陷。Problems occur because of failures in the system 对于问题，员工负责15% ，系统和管理者负责85%。People are responsible for 15%, system managers 85% 问题解决(Practical Problem Solving) 第三页，共十四页。 什么是问题？What is a problem? 实际情况与现有标准或期望之间的差距。A problem is defined as a discrepancy between an existing standard or expectation and the actual situation 标准 Standard 实际 Actual 差距 Discrepancy 时间 TIME 水平 LEVEL 问题解决(Practical Problem Solving) 第四页，共十四页。 1 2 3 4 5 6 描述问题 Problem Description 定义问题 Problem Definition 确定原因所在 Locate Point of Cause 调查原因Cause Investigation 补救及长期对策 Band/Aid Long-term Countermeasure 跟踪和检查 Follow-Up Check 问题解决(Practical Problem Solving) 第五页，共十四页。 描述问题Problem Description -陈述出现的问题state the problem that is occurring 1 掌握情况 Grasp the Situation 问题解决(Practical Problem Solving) 第六页，共十四页。 定义问题-针对具体情况对问题进行定义Problem Definition - Specifically define the situation 标准The Standard 偏差The Deviation 持续时间The Time Period 2 掌握情况 Grasp the Situation 问题解决(Practical Problem Solving) 第七页，共十四页。 确定原因所在Locate the Point of Cause 找出(车辆/部件上)出现问题的位置Locate Position of Occurrence (on the vehicle/ part) 确定原因所在Locate Point of Cause 3 掌握情况 Grasp the Situation 问题解决(Practical Problem Solving) 第八页，共十四页。 4 运用5个为什么的调查方法来找出根本原因 5 Why Investigation to find the Root Cause 调查原因 Cause Investigation 问题解决(Practical Problem Solving) 第九页，共十四页。 5个为什么5 Whys 1.为什么机器人停了Why did the robot stop? 保险丝烧断了A fuse in the robot has blown. 2.为什么保险丝烧断了Why is the fuse blown? 线路过载Circuits overloade