管理信息系统（英文版·第7版）戴维·克伦克-kroenke_emis7e_inppt_ce09.pptxVIP

Enterprise ResourcePlanning (ERP) SystemsChapter Extension 9 Study QuestionsCopyright ? 2017 Pearson Education, Inc.Q1: What is the purpose of ERP systems?Q2: What are the elements of an ERP solution?Q3: How are ERP systems implemented and upgraded?Q4: What types of organizations use ERP?Q5: How do the major ERP vendors compare? Q1: What Is the Purpose of ERP Systems?Copyright ? 2017 Pearson Education, Inc.Suite of modules, database, set of inherent processes for consolidating business operations into a single, consistent computing platformPrimary purposeIntegration of purchasing, human resources, production, sales, and accounting data into a single systemAllow real time global updates of transactionsEnable critical business decisions using latest data Pre-ERP Information System: Bicycle Manufacturer (Five Non-integrated Databases)Copyright ? 2017 Pearson Education, Inc. ERP Information SystemCopyright ? 2017 Pearson Education, Inc. Some Questions Procedures Need to Answer or ResolveCopyright ? 2017 Pearson Education, Inc.How does sales department determine an order is “large”? By dollars? By volume?Who approves customer credit (and how)?Who approves production capacity (and how)?Who approves schedule and terms (and how)?What actions to take if customer modifies an order?How does management obtain oversight on sales activity? Sales DashboardCopyright ? 2017 Pearson Education, Inc. Q2: What Are the Elements of an ERP Solution?Copyright ? 2017 Pearson Education, Inc.ERP Application programsERP Business process proceduresERP DatabasesERP Training and Consulting True ERP Have Application that Integrate: (/erp-101.htm)Copyright ? 2017 Pearson Education, Inc.Supply chain: (procurement, sales order processing, inventory management, supplier management, related activities)Manufacturing: (scheduling, capacity planning, quality control, bill of materials, and related activities)CRM: (sales prospecting, customer management, marketing, customer support, call center support)Huma