李晓红-酒店英语综合教程（第二版）Unit 7 At the Cashiers.pptVIP

Unit 7 At the Cashier’s Comprehensive Hotel English Basic Information about CashierSpeakingBasic Duties of CashiersListeningRelated WordsSentence PatternsReading Unit 7The word “cashier” means someone who handles “cash” and other types of money in a hotel, restaurant, shop, bank or other businesses. Cashiers play important roles in many businesses. When a cashier is handling a wrong bill, she/he should first confirm details, and then find out what the problem is. If a mistake has already been made, she/he should apologize to the guest immediately and promise to settle it. One of the important tasks of cashiers is to exchange foreign currencies for guests. Unit 7Informing guests of room ratesChecking guests’ bills quicklyDealing with cash, checks or credit cards in time and printing invoices according to guests’ reasonable requestsTackling foreign currency exchanges skillfullyPreparing financial statements daily Unit 7Dialogue 1 Foreign Currency ExchangeDialogue 2 Going to the Bank of China for Foreign Exchange Changing Dialogue 3 Night Change Limits C: Good morning. Anything I can do for you, Madame?G: I’d like to change some money. What’s the exchange rate for US dollars today?C: The 1 today is 6.95 Yuan to the dollar.G: Is that the same rate as the bank gives?C: Yes, it’s exactly the same.G: I see. Well, in that case, I’ll change 1,000 US dollars this time.C: OK. Your passport, please.G: Oh, but why do you want my passport, if I may ask?C: We need information as to your 2 on the passport you are holding and your passport number for both 3 .G: I see. Here you are.C: Thank you. 1,000 US dollars, so that will be 6,950 RMB. Please fill in this 4 . Be careful to fill in your passport number, 5 , your room number or 6