王俊《商务英语函电》8. Complaint Claim.pptVIP

Task 5 Declining a Claim I. Translate the following expressions from English into Chinese: 1. lodge a claim 2. damaged goods 3. improper packing 4. survey report 5. be compelled to 6. settle a claim 索赔 受损货物 包装不当 检验报告 被迫 理赔 Practice II. Fill in the blanks with proper forms of the words or expressions given below: 1. We cannot but ________ a claim against you for the late delivery of the goods. 2. All the damaged goods need to be ________. file replaced replace miss file break sustain receive 3. They have lodged a claim with the shipping agents as well as the insurance company for ________ chinaware. 4. Enclosed is a list of ________ articles. broken missing 5. The seller insisted the buyer should compensate them for the heavy loss _________. 6. On checking the goods _________, we found that several items on your invoice not included. sustained received III. Complete the following sentences in English: 1.The survey report can evidence _______________________________ _________(损失是由于包装不当造成的). 2.The goods we ordered on July 12 ______________________________ ___________(到达时严重损坏). packing condition the loss was caused by improper have arrived in a badly damaged 3. From the shipment of 2,000 cases of Glassware, we find that _____________________________________________ (部分 箱子和箱内货物破损). 4. Necessary steps should be taken to _____________________ _______________(防止可能出现的货损货差). damage or loss part of the cases and the contents have been broken prevent any possible 5. We have to_____________________________________________ __________________ (向你方索赔七千美元外加检验费). 6. ________________________________________ (我们可以接受损 坏的货物) if a 30% discount is allowed. file a claim against you for the amount of US$7,000 plus inspection fee We are willing to accept the damaged goods IV. Translate the following sentences from English into Chin