Special Passengers Service（航空服务英语）.pptxVIP

Special Passengers Service民航专业英语 1.What kind of sickness may occur in the cabin?2. Can you name some f irst aid tools for sickness on board?Section A: SpeakingGroup Discussion Relevant AnnouncementsSection A: SpeakingLadies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we strongly recommend you to keep your seat belt fastened while seated.Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.Announcement One Relevant AnnouncementsSection A: SpeakingIf you feel like vomiting, please use it. If you are airsick and need some airsick tablets, you can press the call button to contact us. Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board. We wish you a pleasant flight. Thank you!Announcement One Relevant AnnouncementsLadies and gentlemen, Would you give me your attention please? We are sorry to inform you that we have to land at another airport and ask for medical help. Because there is a passenger with heart attack, in order to ensure his safety, we have to do so. Hope you can understand! Thank you!Announcement TwoSection A: Speaking Situational DialoguesDialogue OneSituation: A passenger feels like throwing up.(P=Passenger, F=Flight Attendant)F: You look pale. Are you OK?P: I feel sick. I’m going to throw up.F: Do you? Let me get the airsickness bag ready.P: Do you have any medicine for airsickness?F: Sorry, I don’t.P: Maybe I should not have had that kind of meal.F: Don’t worry. Just close your eyes and relax. Hold the bag in case you vomit.Section A: Speaking Situational DialoguesDialogue TwoSituation: A passenger is suffering from earache.(P=Passenger, F=Flight Attendant)F: Did you press the call button, Madam? What’s the matter?