新加坡海底捞新员工岗位分工.pptxVIP

新加坡海底捞新员工岗位分工第1页/共19页 Topics  目录Specific Roles具体分工21Purpose of defining roles分工目的第2页/共19页 1Purpose of Defining Roles分工目的第3页/共19页 1.1 Purpose of Defining Roles 分工目的分工是为了让我们更专业地从事工作。分工可以使我们的工作更有效率。海底捞鼓励一岗多能！说明：各门店因为店面格局不同，岗位分工会略有差异。第4页/共19页 2Specific Roles and Responsibility具体分工第5页/共19页 2.1 Specific Roles and Responsibility 具体分工 Defining Post岗位分工Operations前堂Kitchen后堂第6页/共19页 2.2 Operations Roles Responsibilty 前堂岗位分工 Reception Counter 门迎组RestaurantService服务组Operations前堂第7页/共19页 2.2.1 Reception and Hosting 门迎组Reception门迎组门迎Welcomestaff游乐园Playroom美甲Manicure电话吧Reception酒水吧BeverageToilet attendant第8页/共19页 2.2.2 SERVICE AND OPERATIONS 服务组Server服务员Hot Towel发毛巾第9页/共19页 1、Be attentive to the customers注意力放在顾客身上；01 2、Timely and accurate and be professional能做到快速准确及业务熟练；02 3、Deliver special service timely and accurately.能够准确提供常规特色服务。03 4、Eager to serve customers, Observant and meticulous.急客人所急，做到察言观色。04Responsibility of a Server服务员基本要求第10页/共19页 2.3 Kitchen Roles AND Responsibility 后堂岗位分工传配组上菜房Kitchen后堂Food runner Side KitchenMain kitchen第11页/共19页 2.3.1 Food runner side kitchen 传配组food runner side kitchen传配组配料间Soup Selection小吃房SnacksStaff Meal 员工餐Kung Fu Noodle捞面第12页/共19页 food runner side kitchen传配组Fruits Preparation水果房Sauce Preparation油碟房Washing area毛巾房、洗杯间Food Runner传菜Soup Soybean milk Beverage Preparation 打汤、豆浆、饮料2.3.Beverage and Runner 传配组Clearing收台第13页/共19页 7 Rules to food runner. 传菜员七不端 Non conforming quality, do not serve. 质量不符合要求不端； Non conforming Quantity, do not serve. 分量不足不端； Non conforming hygiene, do not serve 卫 生不达标不端； Dryness to vegetables, do not serve 不洒水不端； No garnish, do not serve. 不点缀不端； 颜色不纯不端； 形状不符合要求不端第14页/共19页 1、Familiar with operations, timely accurate, strong sense of safety awareness业务熟练，快速准确；安全意识强012、Full concentration on work.注意力要放在工作上023、Strong sense of co-operations 主动、配合意识强。034、Polite and courteous