D产品问题解决.pptxVIP

D产品问题解决第1页/共89页第2页/共89页课程目录有关术语、定义介绍；如何追查根本原因；8D执行基本步骤；CASE-STUDY 1；CASE-STUDY 2；分组练习、发表。第3页/共89页SECTION I有关术语、定义介绍第4页/共89页术语和定义Conformity(合格)fulfillment of a requirement .满足要求。Nonconformity（不合格）non-fulfillment of a requirement.未满足要求。第5页/共89页术语和定义Rework（返工）Action on a nonconformity product to make it conform to the requirements.为使不合格产品符合要求而对其所采取的措施。Repair（返修）Action on a nonconformity product to make it acceptable for the intended use.为使不合格产品满足预期用途而对其所采取的措施。第6页/共89页术语和定义Regrade（降级）Alteration of the grade of nonconformity product in order to make it conform to requirements differing from the initial ones.为使不合格产品符合不同于原有的要求而对其等级的改变。Scrap（报废）Action on a nonconformity product to preclude its originally intended use.为排除不合格产品原有的预期用途而对其所采取的措施。第7页/共89页术语和定义Concession（让步）Permission to use or release a product that does not conform to specified requirements.对使用或放行不合格产品的许可。Note:a concession is generally limited to delivery of a product that has nonconformity characteristics within specified limits for an agreed time or quantity of that product. 让步通常仅限于在商定时间或数量内，对含有不合格特性产品的交付。第8页/共89页术语和定义Correction（纠正）action to eliminate a detected nonconformity 为消除已发现不合格所采取的措施。NOTE 1 A correction can be made in conjunction with a corrective action .NOTE 2 A correction can be, for example, rework or regrade.第9页/共89页术语和定义corrective action（纠正措施）action to eliminate the cause of a detected nonconformity or other undesirable situation.为消除已发现的不合格或其他不期望情况的原因所采取的措施。NOTE 1 There can be more than one cause for a nonconformity.NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence.NOTE 3 There is a distinction between correction and corrective action.第10页/共89页术语和定义preventive action（预防措施）action to eliminate the cause of a potential nonconformity or other undesirable potential situation为消除潜在不合格或其他不期望的潜在情况的原因所采取的措施。NOTE 1 There can be more than one cause for a potential nonconformity.NOTE 2 Preventive action is taken to prevent occurrence wher