行李值机服务—情景对话.pptx

Passenger Check-in Service乘客值机服务Baggage Check—in Service-Scenario Dialogue行李值机服务—情景对话 P： I am traveling with my pet. I wonder if I can take it into the cabin.S： Im afraid not. According to our company regulations pets can only travel in cargo compartments unless its a guide dog assisting the blind and properly harnessed. You may not keep your dog in the cabin.P： But how do you ship my dog then?S： Put your dog in the pet container. Well ship it as overweight baggage.P： Do you offer pet containers then?Situation?1A passenger?of Air China??Airlines is?going through?baggage Check-in?procedure，he has to check in the pet. （P： Passenger S： Check-in?staff ） P： I am traveling with my pet. I wonder if I can take it into the cabin.S： Im afraid not. According to our company regulations pets can only travel in cargo compartments unless it’s a guide dog assisting the blind and properly harnessed. You may not keep your dog in the cabin.P： But how do you ship my dog then?S： Put your dog in the pet container. Well ship it as overweight baggage.P： Do you offer pet containers then? S： Yes, we offer ones of different size at reasonable price. We charge your dog and its container as excess baggage. By the way, do you have a health card for your dog?P： Yes. Ive got it ready for quarantine inspection.S： Sure, would you mind putting your baggage and container on the conveyor belt? ... Thank you... Well, your baggage and the container weight 38 kilos. Im afraid there will be an excess baggage charge for the extra 18 kilos.P： How come? Does it weigh that much? S： Im sorry. Youre traveling economy. The free baggage allowance for economy class is 20 kilos. Im afraid you have to pay for excess baggage. P：I take your airlines all the time. They didnt charge me that much when I came from Tokyo early this year.S： Thats our low season. According to our company regulations, we charge for overweight during high seasons, but during low seasons, we are very flexible if overw