服务手册【范本模板】.pdf

服务手册【范本模板】--第1页 Service Manual 服务手 The Waiter and Waitress 服务员 The waiter and waitress also known as services, are restaurant employ s who wait on the guest by making them f l welcome and comfortable, taking their orders ， serving the meal, clearing the area and setting the table for the next party of guests. The server also maintains the servic area of the dining room to make sure that everything is ready for a smooth and efficient servic 。 餐厅服务员最重要的就是服务，要让客人有宾至如归的感觉。餐厅服务员的工作就是 接受客人点 菜,安排上菜,清洁服务区域，为下一次客人安排座位。服务还包括在服务区域内确保一切安排妥当 和高效高质的服务。 General Job Guidelines and Responsibilities 工作总则 1. When taking an order, always look the customer directly in the eye, and stand erect. Never lean or write on the tabl 。 Never crouch down on your kn s. 当接受客人的点菜时，要礼貌的看着客人，身体保持站立.不能靠着桌子和在桌子上写点单. 不能半蹲. 2. Never handle a glass by the rim with your hand over the drinking surface. 不要用手触摸杯子的边缘 3. When handling plates or food never let your hand touch the eating surface or the food. 用手端盘子或食物时,不能用手触摸到食物的边缘。 4. Help your guests as much as possibl 。 尽可能帮助你的客人 5. Know the history of the restaurant. 了解餐厅的历史 6. Avoid any long conversations at any particular tabl 。 This will only upset your other customers. 避免和任何一桌的客人长时间交谈,那会让其他的客人感到被冷落。 7. Clear your mind of everything except work when you walk in the door 。 开始工作时，要集中精神，排除杂念. 8. Report on time to work in proper uniform and properly groomed. 工作时要穿上工作