广州J酒店人力资源管理现状及对策.docxVIP

PAGE 2 广州J酒店人力资源管理现状及对策 摘 要 随着中国经济的高速发展，酒店行业也迎来了一轮新的发展机遇，是机遇也是挑战。本文以广州J酒店为案例，通过实地调研，发放问卷等方法对J酒店人力资源管理现状进行分析，挖掘酒店人力资源中现存的共同问题。集中在现有的招聘渠道难以满足酒店用工需求；员工培训后服务质量监督跟进不足；薪酬福利待遇与劳动强度不对等；晋升空间小导致员工队伍的高流失率等方面。提出拓宽招聘渠道；加大人才储备力度，跟进服务质量，提高员工培训效果；改革薪酬制度，建立长效激励机制；转变用人机制，做好职业生涯规划等建议。以小见大，旨在丰富我国酒店行业人力资源管理研究成果的同时，对其他星级酒店人力资源管理建设提供可操作的建议，提升我国星级酒店人力资源管理的质量与水平，推动我国星级酒店进一步发展。 关键词：酒店；人力资源；现状；对策  Abstract With the rapid development of Chinas economy， the hotel industry has ushered in a new round of development opportunities， opportunities and challenges. This thesis takes Guangzhou Huang Pu Grand LAN Hotel as a sample hotel， analyzes the current situation of human resource management of sample hotels by means of field research and questionnaires， and excavates the existing common problems in human resources of hotels. Existing recruitment channels are difficult to meet the needs of hotel workers; Insufficient service quality supervision and follow-up after staff training; Salary and welfare treatment is not equal to labor intensity; Small promotion space leads to high turnover rate of staff and other aspects. Put forward to broaden recruitment channels; Strengthen talent reserve， follow up service quality， improve staff training effect; Reform salary system， establish long-term incentive mechanism; Change the employment mechanism， do a good job in career planning and other suggestions. It aims to enrich the research results of human resource management in Chinas hotel industry， and at the same time， provide actionable suggestions for the construction of human resource management in other star hotels， improve the quality and level of human resource management in Star hotels in China， and promote the further development of star hotels in China. Keywords: Hotel Manpower Resource Actuality Countermeasure  目录 TOC \o 1-3 \h \u 摘 要 I Abstract II 第一章 绪论 1 1.1 概念界定 1 1.1.1 人力资源管理 1 1.1.2 酒店人力资源管理 1 1.2 加强人力资源管理的重要意义 1 1.2.1 调动员工工作积极性 1 1.2.2 提高酒店经济效益 1 1.2.3 增强酒店核