商务英语写作.ppt

商务英语写作课件;Could you name some kinds of Questionnaire?;But how can we learn about the customer’s needs?;Surveys and interview;;Tell some ways of questionnaire问卷调查方法?;Activity 2;Activity 3 ;Activity 5;Basic Structure of a Telephone Survey;Content Respondent’s personal data 1) Name 2) Address 3) Phone number of the respondent Validate data 1) Interviewer’s name, date, time 2) Validator’s name, date of signing ;Key words of Part 2;dealer 经销商 dealership 汽车专卖店 purchase = buy n.购买 probe V. 探索 Probe for specific reasons 探究具体的原因 make n. = brand 品牌 Model series 系列 rate 评分;Activity 6;Grammar P157表达请求和允许;Activity 7;1.Would /Could you call the doctor?;Activity 9; h) probe for / ask for / search for / investigate i) make / brand j) series k) Make / Brand l) Series m) rate / rank / evaluate / grade n) rate / rank / evaluate / grade o) rating / ranking 3. a) Address / Add. b) Telephone No. 4. Interviewer’s name;Activity 10 ; Probe for specified reasons. 2a. How would you rate the service of the dealership where you bought your car? 2b. Why did you give the dealer’s service this rating? 3. (2) Address / Add. (3) Tel / Telephone 4. (1) Interviewer’s name (2) Time finished / Time used ;Activity 11 ;1a. When it comes time to replace your Hedy P4-588 with another PC, how likely will it be with another Hedy product? Would you say: (Read choices aloud and check one box). Definitely Very likely (Ask 1a, then skip to 2a.) Somewhat likely Not very likely (Skip to 1c.) Definitely not ;1b. Would you use the same dealer from whom you purchased your present computer? Yes [ ] No [ ] 1c. What are the most important reasons why you are unlikely to purchase another Hedy? (Probe for specific reasons.) __________________________________ 1d. What make and model series do you think you wou