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QuestionnaireSamples
Sample – A questionnaire on customers’ satisfaction In order to offer you better service and make our quality, shipment, and service best match your needs, we designed this questionnaire. Please tick the box and provide your comments or suggestion. We will listen to your opinion with an open mind. Please mail it back to us using the enclosed envelope. Product quality: 1. Which do you value most when you purchase a good quality product? □ product itself □ company reputation □ company strength □ company after-sale service 2. Are you satisfied with our design? □ very satisfied □ just so so. □ not satisfied. Your comment or suggestion on this:__________________________ 3. Are you satisfied with our packing? □ very satisfied □ just so so □ not satisfied Your comment or suggestion on this:___________________________ Give instructionsRaise questions
Sample 1– A questionnaire on customers’ satisfaction 4. What do you think of our quality? □ excellent □ very good □ fair □ poor □ very poor Your comment or suggestion on this:____________________________ Service: 5. What do you think of our service? (1) before-sale service: □ excellent □ very good □ fair □ poor (2) sale service: □ excellent □ very good □ fair □ poor (3) after-sale service: □ very good □ fair □poor Your comment or suggestion on this:____________________________ 6. Which do you think affects the market most? □brand popularity □product quality □service □price □ (others) Shipment: 7. What do you think of our shipment: □excellent, shipped earlier sometimes □always on time □delays sometimes Your comment or su
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