SIPOC-培训资料简版.pptx

定义顾客(Customer)，明确给顾客的输出指标(Output),以及与这个输出指标有关的过程（Process），该过程所需的原材料或人力（Input),和提供原材的供应商（Supplier）.Ssupplier Iinput P process Ooutput Ccustomer什么是SIPOC?什么时候用SIPOC?设定Project或者Process的范围，明确整体轮廓，使团队成员了解项目研究的始点和终点。 提供资源的供应商劳动者SIPOC过程所需的人材料设备量具资源数据能够生成产物的实际活动生产工艺测试环节客户需要的实际产物产物的质量特性下一道工序需要的程序文件验收部门需要的测试报告内部客户下一道工序外部客户验收部门过程对输入的要求:可测量可量化客户对输出的要求:可测量可量化输入要求输出要求SIPOC要素 Process name:SuppliersInputsProcessOutputscustomersWho is the customer of each output?3制作SIPOCWho is suppliers for each inputs?What inputs are required to enable this process?What does the process expect of each input?When does the process start?What is the process?When does the process end?What are the outputs?What does each customer expect from each output?124567 要点Team effort 团队协作 Process owners 过程责任人 Team leader (black belt) 黑带或绿带SIPOC的方向 Financial goals for company or project 公司或项目的财务目标 Defect data or quality goals for the project 项目的缺陷数据集质量目标 Voice of Customer 客户心声Iterative process反复完善 A short time to develop a draft version at the beginning of project. 项目初期确定初稿 Communicate with the process team member verify the SIPOC. 团队内部沟通，反复修正 Check out the process activity, revise SIPOC according to the actual process. 深入现场，根据实际流程修正SIPOC