中职课件《英语3 基础模块》Unit 4 Customer Service.pptx

Customer ServiceUnit 4英语3 基础模块 elicit customer complaints and solutionsdeal with customer complaintsidentify logics of complaint letterswrite an email to deal with customer complaintsLearning Objectivesrecognize the value of honesty in doing business 01Warming Up02Listening and Speaking03Reading and Writing04Culture Understanding05Language Practice06Group Work07Self-assessment 01Warming Up 将下列投诉与图片相匹配。Look and match.1234A. The dish is too salty.B. It is the wrong size.C. There is something wrong with the mobile phone battery.D. There is no hot water again.BDAC Think and tick.思考并勾选出投诉时会用到的语句。A. We are sorry for any inconvenience caused.B. I’d like to have my mobile phone repaired.C. Excuse me, I would like to make a complaint.D. I’m calling to complain about the terrible service you provided at the restaurant. 02Listening and Speaking 听录音，判断Tim去售后服务中心的目的。Listen and choose.ABCDTim went to the service center to 　　　　.have the screen of his mobile phone checkedget his repaired mobile phonehave the battery of his mobile phone exchangedhave his mobile phone repaired Name of the CustomerTim BrownItemProblemTime of PurchaseSolutionListen and tick.再听录音，勾选下面的手机维修记录。batteryscreencameraunable to charge the battery properlybroken screencannot take picturesother: 。three weeks agoThree months agoother: 。change the batteryrepair the screenchange the cameraother: 。 Listen and complete.再听录音，完成对Tim经历的描述。Tim went to the service center to have his 1)　　　 　 repaired yesterday. He just bought the phone several 2)　　　　 ago, but now the battery can’t be 3)　　　 　 properly. The staff 4)　　 　　 the battery and expressed apology for the inconvenience caused. Since the mobile phone was still under 5)　　 　　, the service center finally exchanged the battery of the mobile phone for Tim.mobile phonemonthschargedcheckedguarantee 录音原文ScriptStaff: Good morning! How can I help you, sir