《酒店服务英语》完整课件.pptVIP

酒 店 服 务 英 语 ContentsPart one Courtesy EnglishPart two The Front OfficePart three Housekeeping DepartmentPart four Food and Beverage ServicePart five Tending At The BarPart six Dealing With The ComplaintsPart seven Other Services Part one Courtesy EnglishUnit 1 Introduction Unit 2 Greetings Unit 3 PartingUnit 4 Requests?(Thanks)?and?ResponsesUnit 5 Asking the way Part two The Front OfficeUnit 1 Room Reservations Unit 2 Check InUnit 3 Information Desk Unit 4 Bell Service Unit 5 The Front Cashier Part three Housekeeping DepartmentUnit 1 Guiding Guests To Their Rooms Unit 2 Make-up Service Unit 3 Providing Service For Guests Unit 4 Wake-up Call Service Unit 5 Laundry Service Part four Food and Beverage ServiceUnit 1 Restaurant Reservations Unit 2 Taking Orders Unit 3 BreakfastUnit 4 At a Chinese Restaurant Unit 5 Buffet and Room Service Part five Tending At The BarUnit 1 Serving Cocktails Unit 2 Ordering Wines Unit 3 Public Relations Unit 4 Training The Bar Waiters Part six Dealing With The ComplaintsUnit 1 Complaining About The RestaurantsUnit 2 Complaining About The HousekeepingUnit 3 Complaining About Other Services Part seven Other ServicesUnit 1 Shopping CenterUnit 2 Business CenterUnit 3 Sports ActivitiesUnit 4 Recreation Unit 1 Introduction Dialogue in ContextDialogue A：Self-introduction( A guest comes towards the Reception Desk .)Receptionist: Good morning, sir. Can I help you?Guest: Yes, I’m Danny Leduc from America. I have reserved for tonight.R: Let me see, sir…Yes, that was a standard room.G: Yes, that’s right.( Interview in the Personnel Department of a hotel .)Girl: Good afternoon, Mr. Li.Manager Li: Good afternoon. Can you introduce yourself ?Girl: Yes. My name is Zhang Hong. I’m eighteen years old. I have just finished from the tourist school. My major subject is Hotel Service.Manager Li: What’s your hobby?Girl: I have many hobbies. I like singing and dancing. I enjoy playing the pi