上海浦东香格里拉酒店_宴会标准.pptx

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LayoutNotes:

Layout:HotelSpecific.Imagelogo.Imageshouldalwaysbevertical.Crophorizontalimagetofitgrid.; Tablesareset-upaccordingtothereservationsmade.Specialrequirementsareprepared,dietaryrequestsarecommunicatedtotheculinaryteamwellinadvancepriortothestartofservice. Specialsetmenusarecheckedinspellingandaccordingtotheguest’srequest.; SideandServiceStationsareclean,arrangedandwellequippedwithsufficientmise-en-place.Soiledplatareremovedimmediatelyandpiling

upofdishesshouldbeavoidedthroughouttheserviceperiod.

* 服务台保持整洁，准备足够的用具。用过的盘子及时收走。; Teamleadersareclearlyassignedtotheirstationsandareinchargetohandleordersanddeliveryofmenuitemsasperservicestandardsset.Theyaretheonlyonestakingordersorrespondingtoanysupplementalguestrequeststoavoidthatguestsapproachedseveraltimesforthesamerequest.; Ahostessisalwaysattherestaurant’s/bar’sentrance.

保持一名领位员在餐厅/酒吧入口处.; Allguestsareimmediatelyacknowledgedarrivaltotherestaurantorbarwithawsmile,appropriateeyecontact,withtheChinesegreeting(accordingtothetimetheday),usingtheguest’sname(whenknown)andbywelcomingtotheoutlet.

* 客人到达后面带微笑用中文给予及时的问候,保持适当的眼神接触.

“NihaoMr.Smith.WelcometoYiCafé.”

* “你好李先生，欢迎来到怡咖啡。”; AllGuestsareaskediftheyhavemadeareservation(exceptforbreakfast)whenarrivingattheoutletandaskedfortheunderwhichthebookingwasmade.

* 宾客到达餐厅后询问客人是否有预定(早餐除外),和预定人姓名.

“Didyoumakeareservationwithus?MayIhaveyournameplease?”

* 请问你有预定吗?请问您贵姓?; Iftheguestsdidnothaveareservation,forseatingpreferencesandassigntableaccordingly.Besttablesareassignedfosinglediners.

* 如果客人没有事先定位,要询问客人对座位的喜好,为单独用餐的宾客准备最佳的位置.

“Sir/Madam,wouldyouprefersmokingornon-smoking?”

* 请问您喜欢在吸烟区/非吸烟区入座?; AssistguestsalwayswithcoatsandbagsFirstattendtodisabled,elderly,ladiechildren,thentomen.

* 为客人摆放大衣和