组织中的问题解决Problem Solving in Organizations.pdf

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CambridgeUniversityPressAssessment

978-1-108-41626-9ProblemSolvinginOrganizations

JoanErnstvanAken,HansBerends

Frontmatter

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ProblemSolvinginOrganizations

Anindispensableguideenablingbusinessandmanagementstudentsto

developtheirprofessionalcompetencesinrealorganizationalsettings,this

newandfullyupdatededitionofProblemSolvinginOrganizationsequips

thereaderwiththenecessarytoolkittoapplythetheoryoutlinedinthis

booktopracticalbusinessproblems.

Byencouragingthereadertousethetheoryandshowingthemhowtodo

soinafuzzy,ambiguousandpoliticallycharged,real-lifeorganizational

context,thisbookoffersaconciseintroductiontodesign-orientedand

theory-informedproblemsolvinginorganizations.Inaddition,itgives

supportfordesigningtheoverallapproachtoaproblem-solvingprojectas

wellassupportforeachofthestepsoftheproblem-solvingcycle:problem

deﬁnition,problemanalysis,solutiondesign,interventionsandevaluation.

ProblemSolvinginOrganizationsissuitableforreaderswithawide

rangeoflearningobjectives,includingundergraduatesandgraduates

studyingbusinessandmanagement,MBAstudentsandprofessionals

workinginorganizations.

JoanErnstvanAkenworkedformanyyearsinpracticeasamanagement

consultantandasamanagerofmanagementconsultantsbeforejoining

EindhovenUniversityofTechnologyasaprofessoroforganizationscience

in1990.

HansBerendsisProfessorofInnovationandOrganizationatthe

Knowledge,InformationandInnovation(KIN)ResearchGroup,Facultyof

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