《民航地勤英语》教案 第2课 project1-task2 Ticket Refund Service.docx

《民航地勤英语》教学设计

一、教学基本信息

课程名称

《民航地勤英语》

授课学时

2

授课教师

授课班级

授课题目

Task2TicketRefundService

二、教学目标

知识目标

Understandhowtoinquireaboutpassengersbasicinformationandticketrefundrequirements.

Knowinghowtonotifypassengersofticketrefund.

能力目标

Askpassengersforbasicinformationandticketrefund.

Informpassengersoftheticketrefundandsuccessfullyrefundticketsforthem.

素质目标

Developprofessionalawarenesswhenrefundingtickets.

三、教学重难点

教学重点

Expressionofinquiringaboutpassengersbasicinformationandticketrefundservice

PassengerRefundPolicy

教学难点

Expressionofinquiringaboutpassengersbasicinformationandticketrefundservice

四、教学资源与教学方法

教学资源

TheTeacher’sReferenceBook

教学方法

situationteachingmethod、task-basedapproach、discussionmethod

五、教学过程

教学过程与内容

师生活动

时间分配

Step1.Lead-in

LookatthefollowingtableandtrytointroducetheinformationinittoyourpartnerinEnglish.

ServiceFeesforVoluntaryRefunds

第一步：介绍背景知识，创设语言环境

1. 让学生观察表格内容，并用英语介绍表格中关于自愿退款服务费的内容，考察学生的口语表达能力

2. 小组合作，让学生计算需要支付的服务费，让学生了解退票时服务费的计算方式

3 适当进行德育渗透

1.TaskSslookattheformandintroducethevoluntaryrefundservicefeeinEnglishtotesttheiroralcommunicationskills

2.calculatetheservicefeetheyneedtopayaccordingtotheabovetable.

3.Properlyinfiltratemoraleducation

5min

Step2.KnowledgeReserve

1. keysentences

Teachershowsthekeysentencesofthetwodialoguesuchas:

(1)What’syourflightnumber,please?

(2)I’mcallingaboutyourreservationonflight9C8801at17:55nextWednesday.

(3)YoushouldprovidetheoriginalandcopyofyourIDcard,e-ticketitinerary,andthetrueandvaliddiagnosiscertificatesissuedbythemedicalinstitution.

(4)Wecanrefundyourflight/ticket./Wecanrefundtheticketforyou.

(5)I’msorry/regrettotell/informyouthatyourticketisnon-returnable.

2.Practice

Teacherasksstudentstodosomeperformance:

Supposeyouareaticketselleratanairport,andyouarebookingaflightticketfor