2024在工作场所使用人工智能:机会、风险和政策应对措施(英)-OECD.docx

2024在工作场所使用人工智能:机会、风险和政策应对措施(英)-OECD.docx

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OECDpub1ishing

USINGAIINTHEWORKPLACE

OPPORTUNITIES,RISKS

ANDPOLICYRESPONSES

OECDARTIFICIAL

INTELLIGENCEPAPERS

March2024No.11

2

USINGAIINTHEWORKPLACE?OECD2024

ThispaperispublishedundertheresponsibilityoftheSecretary-GeneraloftheOECD.TheopinionsexpressedandtheargumentsemployedhereindonotnecessarilyreflecttheofficialviewsofOECDmembercountries.

Thisdocument,aswellasanydataandmapincludedherein,arewithoutprejudicetothestatusoforsovereigntyoveranyterritory,tothedelimitationofinternationalfrontiersandboundariesandtothenameofanyterritory,cityorarea.

Coverimage:?Kjpargeter/S

?OECD2024

Theuseofthiswork,whetherdigitalorprint,isgovernedbytheTermsandConditionstobefoundat/termsandconditions.

3

USINGAIINTHEWORKPLACE?OECD2024

UsingAIintheworkplace:

Opportunities,risksandpolicyresponses

Introductionandpurpose

Policymakersacrosstheglobearegrapplingwiththerapiddevelopmentsinartificialintelligence(AI)technologiesandtheiradoptionintheworkplace.EvenbeforetheadventofgenerativeAI,impressiveprogresshadbeenmadeinarangeofdomains,includingcomputervision,reasoning,problemsolving,aswellasreadingcomprehensionandlearning.EmployersarebeginningtouseAIapplicationstosiftthroughCVs,interactwithcustomers,allocate,direct,andevaluatework,andtoidentifyandprovidetraining.WorkersareusingAIinanincreasingnumberoftasks.TheadventofgenerativeAIhasresultedinashiftandaccelerationintheuseandimpactofAI,whichisnowageneralpurposetechnologythatislikelytoaffecteveryoccupationandsectoroftheeconomy.

AIcanbringsignificantbenefitstotheworkplace.IntheOECDAIsurveys,fourinfiveworkerssaidthatAIhadimprovedtheirperformanceatworkandthreeinfivesaidithadincreasedtheirenjoymentofwork(Lane,WilliamsandBroecke,2023[1]).

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