4.2餐厅迎客服务课件讲解.pptx

《酒店专业英语》FoodandBeverage--ReceivingtheGuests主讲老师：刘诗妍

01INTRODUCTION03SENTENCESLEARNING02VOCABULARYLEARNING04SERVICEPROCEDUREContents

01INTRODUCTION

TheFoodandBeverageserviceisthesecondmajorbusinessofmosthotels.Thefoodandbeveragedepartmentneedstoemploymorepeoplethanotherservicedepartment.Thisisbecausemealsinhotelsmaybesuppliedtotheguestsaswellasnon-guests,andthisdepartmentisarelativelylabor-intensivesector.餐饮服务是大部分酒店的第二主业，比起服务部门，餐饮部需要雇用更多的人手。这是因为酒店的餐饮在招待住店客人的同时，也接待非住店的客人，并且餐饮是相对劳动密集型的部门。餐饮服务INTRODUCTION01

SOLETSMOVETOPART2ReceivingtheGuestsPART02INTRODUCTION01

INTRODUCTION02Whenseeingtheguestscomingtotherestaurant,the?receptionistgreetstheguestswith“Goodafternoon.Welcometoourhotel.Thenasktheguestsiftheyhaveareservationornot.Ifyes,leadthemtothebookedtable;If“no”,askthemthenumberofthepeople,andescortthemtochooseatablethatfitsthem;Iftherearenoreservationsandnoseats,the?receptionistcanarrangethegueststowait.客人到餐厅就餐，餐厅接待员跟客人打招呼:“下午好,欢迎来到我们餐厅。”问客人是否有预订，如果有，引领客人到预订的餐台；如果没有，询问有几位，然后引领客人挑选合适的餐台；若无预订，餐厅又无座位，服务员可以安排客人等候。

02VOCABULARYLEARNING

VOCABULARYLEARNING02Individual个人headwaiter,headwaitress领班supervisor监督人smokingarea吸烟区non-smokingarea非吸烟区diner就餐者mealvoucher就餐券FoodandBeverageManager餐饮部经理BanquetManager宴会经理RestaurantSupervisor餐厅主管

03SENTENCESLEARNING

SENTENCESLEARNING031.Doyouhaveareservation?您有预订吗?2.Weareexpectingyou.我们正恭候您呢。3.Justamoment,please.Letmecheckthereservationlist.请稍等，我看一下预订单。4.Underwhosenameisthereservationmade?是以谁的名字预订的?5.Whatwouldyouliketodrinkbeforeyouorder?您点餐前想喝点什么吗?6.Yes,atableforsixunderthenameofMarySmith.是的MarySmith订的6个人的餐桌。7.Wouldyoucomewithme,please?请跟我来。

SENTENCESLEARNING038.Wouldyouprefertositbythewindow?您喜欢靠窗户的位置吗?9.Yes,wehavebookedatableforyou.是的，我们给您预订了一张桌。10.Willthistablebeallrightforyou,Mad