Assist guest while check-in 协助客人预订.pptx

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2024-05-29 发布于陕西
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Assist guest while check-in 协助客人预订.pptx

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国际接待与应用英语

FrontDeskFrontdeskprovidesguestwithwarmandcaringservicethatmeetsguest’severyneedandexceedstheirexpectationsfromthemomenttheycontactreservationtillcheckout.Frontdeskiscrucialtodeliveringthekindofservicethatfulfillshotelpromiseandmaintaininghotelreputation.

UnitThreeConciergeServiceLearningObjectivesPositionDescriptionDiscussionTaskListLearningGuideList05USEFULSENTENCESDialogueExercisePracticvaluation10SkillsSupplementKnowledgeIdeologicalandPoliticalElementVOCABULARY

LearningObjectives01

KnowledgeObjectives:??Makestudentmastervocabularyandphrasesrelatedtoconciergeservice.?Makestudentmastersomeusefulsentencesanddialogueofconciergeservice.?Makestudentmasterthedutiesandproceduresofconciergeservice.LearningObjectives01

CompetenceObjectives:?Fosterstudent’sabilityofairportpick-upservice.?Fosterstudent’sabilityofassistingguestwhilecheck-inandshowguesttotheirroom.?Fosterstudent’sabilityofbookingaconcertticket.?Fosterstudent’sabilityoffillingintheBaggageDepositFormCard.LearningObjectives01

AffectiveObjectives:?Trainstudent’sabilityofcommunicationandcooperation.?Makestudentmorequalifiedandprofessionalintheirfieldthroughleaningandpractice.?Fosterthespiritofcraftsmanship.LearningObjectives01

Emphasis:?Thedifferenceofconciergeandbellman.?Workingprocedureofconcierge.?Makedialogandrole-play.LearningObjectives01

Difficultpoints:?ProvidingvariousserviceaccordingtoworkingprocedureandstandardinEnglish.?Howtopickupaguestinthesimulationscenario.?Howtoassistaguestwithluggage.?Howtofulfilguestdemands,suchasbookingaconcertticket,storingguest’sluggage,arrangingtransportation,andsoforth.LearningObjectives01

PositionDescription02

ConciergeTheConciergeofferscomprehensiveservices-on-demandforHotelsandtheirguests.Mostofusarefa

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