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国际接待与应用英语FrontDeskFrontdeskprovidesguestwithwarmandcaringservicethatmeetsguest’severyneedandexceedstheirexpectationsfromthemomenttheycontactreservationtillcheckout.Frontdeskiscrucialtodeliveringthekindofservicethatfulfillshotelpromiseandmaintaininghotelreputation.LearningObjectivesUSEFULSENTENCESPositionDescriptionDiscussionDialogueExercisePracticeTaskList1005LearningGuideListEvaluationSkillsSupplementKnowledgeIdeologicalandPoliticalElement0602010904080703VOCABULARYUnitTwoCheck-inService01LearningObjectivesLearningObjectives01KnowledgeObjectives:??Makestudentmastervocabularyandphrasesrelatedtocheck-inservice.?Makestudentmastersomeusefulsentencesanddialogueofcheck-inservice.?Makestudentmastertheproceduresofcheck-inservice.LearningObjectives01CompetenceObjectives:??Fosterstudent’sabilityofregisteringaguestwithreservation.?Fosterstudent’sabilityofregisteringawalk-inguest.?Improvestudent’sskillofintroducingthefacilityandserviceatahotel.LearningObjectives01AffectiveObjectives:?Trainstudent’sabilityofcommunicationandcooperation.?Makestudentmorequalifiedandprofessionalintheirfieldthroughleaningandpractice.??Integratehospitality,integrity,leadership,teamworkandownershipintodailywork.LearningObjectives01Emphasis:?Workingprocedureofcheck-in.?Makedialogandrole-play.Difficultpoints:??Check-inaguestaccordingtoworkingprocedureandstandardinEnglish.?HowtoCheck-inguestinthesimulationscenario.PositionDescription02Whenaguestchecksinatthehotel,thefollowingproceduresareneeded:?Askforguest’sname,verifyiftheguesthasareservationornot;?Askforguest’sIDorpassport;?Confirmdetails:departuredate,roomtype,roomrate,paymentterms,specialrequests,contactnumberetc;?Askforcashdepositortakeauthorizationfromcreditcard;?Printoutregistrationformandaskforsignature;?G
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