预订Reservation讲解讲解.pptx

Roomreservations

客房预订

Reservation

预订

一、Lead-In1.DiscussionWhatshouldanexcellentreservationistbelike?

BackgroundKnowledge1.KindsOfReservationNon-guaranteedReservationGuaranteedReservationWaitingReservation

BackgroundKnowledge

2.TypesofRoomRate1.Rackrate2.Discountrate3.Corporaterate

二、LearningTaskSituationalDialogue:BookingaRoomScene:Helen(H)isahotelreservationist,aguest,Mr.Graham(G)callstobookaroom.

(一)WorkingProcedures1.greettheguest;2.name,spellingandpassportnumber?3.Whatdates/howlong?4.typeofroom(…,smokingornonsmoking)?5.forhowmanypeople?6.roomrate(howmuch)?7.transportation?8.telephonenumber?9.guaranteeornot?10.confirmthereservation;11.bidfarewell.

(二)UsefulWordsandphrasesbookv.预订deluxea.豪华的departuren.离开arrivaln.到达king-sizebed特大号床roomrate房价corporaterate公司价

(二)UsefulWordsandphrasesguaranteev.担保，保证expirev.终止，到期confirmationnumber确认信息编号confirmthebooking确认预订no-show应到未到suite套间specialoffer特价packagedeal套餐价Roomwithaview观景房

BackgroundKnowledge2.TypeofRoomsingleroom单人间doubleroom大床房twinroom双床房tripleroom三人间

BackgroundKnowledgeSuite套房juniorsuite普通套房seniorsuite高级套房executivesuite行政套间businesssuite商务套房deluxesuite豪华套房duplexsuite复式套房connectingsuite连通套房presidentialsuite总统套房

(三)UsefulExpressions1.作为预订员，亲切得体地与客人打招呼时,Goodevening,MegaHotel.Reservations.HowmayIhelpyou？Goodmorning/afternoon,HiltonHotel.Reservations.MayIhelpyou？/WhatcanIdoforyou?/CanIhelpyou?2.询问客人的个人信息MayIhaveyournameandspellingandpassportnumber?MayItakeyourtelephonenumber,please?3.询问客人入住人数Forhowmanypeople?Howmanypeoplewillbestayinginthehotel?4.询问客人入住时间Forwhichdates,Mr.White?Whatdatesdoyouneedtheroom?Forhowmanynights?

UsefulExpressions5.询问客人入住的房型Whattypeofroo