酒店交际英语 教案Unit 8 Guests Inquiry on the Phone.doc

课堂教学教案

课题

Unit8Guest’sInquiryonthePhone

课时

4

课型

New

教学目的

Afterlearningthisunit,studentsshouldbeableto:

Handlingguest’senquiryonthephone

Explaininghowtomakedifferentcalls

Hotelphoneetiquette

教学重点

难点

Keypoints:1.LettheSsknowthelearningobjectivesofthisunit;

2.HelptheSsunderstandtheunitasawholeandknowsomebackgroundknowledgerelatedtoguest’sinquiryservice;

3.GuidetheSsusefreelytheexpressionsandsentencepatternsofdealingwithguest’sinquiry

Difficultpoints:HavetheSstounderstandanduseSOPforguest’sinquiryserviceandmakeadialogueunderagivensituation.

教学方法

Approaches:Communicativelanguageteaching,InteractiveTeaching,Task-basedteaching

教学步骤

1．导入2．新授3．小节4．作业5．课后记

备注

TeachingProcedures

Step1.Warm-upandRevision(10’)

A.GreetingstoSsandtalkfreelywiththeSstostarttheclass.

B.Makearevisionofpreviouslesson.Askseveralstudentstorecallthevocabulariesandsentencespatternsandmakeadialogueunderagivensituationaccordingly.

C.Introducingthegeneralteachingplanofthisunit.

Step2.Leadin(10’)

A.PictureShowDiscussion

Lookatthepictures.Pleasedescribethepictureswithyouownwords.Herearesomeclues:

a.Whatistheman/womandoing?

b.Wheredoyouthinktheyareworking?

c.Atwhichpositiondotheyprobablyserve?

d.Canyouimaginewhattheyaretalkingaboutonthephone?

e.Trytomakeastorythroughthesepicturesgiven.

B.ListenandDiscuss

Listentoaconversationandseewhathappenedonthephone.Thinkofthefollowingquestionsandthenhaveadiscussion.

a.Asahoteloperator,whatkindofinformationdoyouneedfromtheguestsfordealingwiththeguest’sinquiry?

b.Whatproceduresshouldyoufollowwhiledealingwiththeguest’sinquiry?

Step3:DialogueStudy(60’)

A.BackgroundInformation

英语中电话礼仪

礼节上讲，是接电话的先说话，比如：Hello,thisisAmyspeaking.Whosthat?然后接下来是打电话的人说：Hello，thisi