酒店交际英语 教案Unit 6 Making the Way to the Guestroom - 副本.doc

课堂教学教案

课题

Unit6MakingtheWaytotheGuestroom

课时

4

课型

New

教学目的

Afterlearningthisunit,studentsshouldbeableto:

1.Introducehotelservicesandroomfacilities

2.Locatethehotelfacilities

教学重点

难点

Keypoints:1.LettheSsknowthelearningobjectivesofthisunit;

2.HelptheSsunderstandtheunitasawholeandknowsomebackgroundknowledgerelatedtoMakingtheWaytotheGuestroom

3.GuidetheSsusefreelytheexpressionsandsentencepatternsofMakingtheWaytotheGuestroom;

Difficultpoints:HavetheSstounderstandanduseSOPforMakingtheWaytotheGuestroomtomakeadialogueunderagivensituation.

教学方法

Approaches:Communicativelanguageteaching,InteractiveTeaching,Task-basedteaching

教学步骤

1．导入2．新授3．小节4．作业5．课后记

备注

TeachingProcedures

Step1.Warm-upandRevision(10’)

A.Checkthehomework.

B.Makearevisionofpreviouslessonandaskonegroupofstudentstoshowtheroleplay.

C.Introducingthegeneralteachingplanofthisunit.

Step2.Leadin(10’)

A.PictureShowDiscussion

Lookatthepictures.

1.Whatdoesthebellmandointhepictures?

2.Doyouknowsomethingaboutthehotelroom?

B.ListenandDiscuss

Listentoaconversationandseewhathappened.Thentrytoanswerthefollowingquestions.

a.Asabellman,whatkindofinformationdoyouneedfromtheguestsforpick-upservice?

b.WhatproceduresshouldyoufollowwhileMakingtheWaytotheGuestroom?

Step3:DialogueStudy(60’)

A.BackgroundInformation

有关礼宾部（AboutConciergeandButlerService)

Concierge是前厅部一个重要组成部分，由大堂内的客户服务人员（GuestServiceStaff）组成。作为礼宾部工作人员必须掌握的主要技能有：

向客人介绍房间设备(Introducingtheroomfacilities)

给客人指明酒店设施的方位(Locatingthehotelfacilities)

为客人活动提供建议(Offeringadvice)

ButlerServiceisthesignatureofthehigh-endhotelexperience.Fromaforgottentravelitem,toaperfectlypressedsuitreadyforanimportantmeeting,toafavoritebookathandforaneveningread,orathoughtful,lastminutegift