喜来登Sheraton酒店房务部助理管家岗位职责.doc

JobSummary:

ResponsibleforthedailyactivitiesontheguestfloorsandinPublicAreasduringshift,bysupervisingtheSupervisorandassociatesintheseareas.

岗位概述：

当班时监督楼层主管及服务员负责楼层及公共区域工作。

DutiesResponsibilities:

WorkcloselywiththeReceptiontoensurecorrectroomstatusatalltimes.

Checkthestaffdutyconditions,assignfloors,tasksanddutiestoRoomAttendantsandSupervisor

Ensurehigheststandardofcleaningbyconstantlycirculatingallareasinvolved,providingsupportandcoaching

EnsureguestprivacyisrespectedwhenDNDstatusdisplayed

Superviseturndownservice

Responsibleforstrictkeycontrol

Inspectregularlyguestroomcorridorsandpublicareas

ReportmaintenanceissuespromptlytoEngineering

EnsurecomplianceofLostFoundprocedures

Keepfloorlinenroomsneatandtidy

AssistExecutiveHousekeeperinsupervisingtheoveralloperationofHousekeeping

Ensurethatalloccupiedroomsareserviceddaily

EnsurethatallPublicAreasarecleanedregularly

EnsurethatDoNotDisturbprocedureisfollowedatalltimes

Responsibleforadequatestockingoffloorlinenroomsatalltimes

Checkonconsumptionandcorrectusageofequipment,cleaningandguestsupplies,keepthecleaningequipmentingoodworkingcondition.

EnsuresmoothrunningoftheHousekeepingoffice

Superviseworkoperationsoftheunit/outlet

Monitorproductivityoftheunit

Preventandresolvegrievances

Resolvedisputes

Disciplinestaffwhennecessary

CheckHousekeepingassociate’sgrooming,personalhygieneandappearance

Assistwiththepreparationofassociatedutyroster

Assistwithmaintainingup-to-datestaffrecords

Facilitatemultiskilling

Assistwithstafftraininganddevelopment

Conductstaffperformanceappraisals

Provideongoingadviceandsupporttostaffunderyoursupervision

Supervisestaffperformance

Deliverhighqualityservicetoguests

Ensureguestneedsandreasonablerequestsaremet

Seekopportunitiestocontinuallyimproveguestservice