北师大版（2019）选择性必修第四册Unit 11 Conflict and Compromise Topic talk 课件.pptx

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北师大版（2019）选择性必修第四册Unit 11 Conflict and Compromise Topic talk 课件.pptx

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Unit11ConflictandCompromiseTopicTalk

Bytheendoftheperiod,youwillbeableto:1.talkaboutconflictsandcompromise;2.listenforspecificinformationandunderstandphrasesincontext;3.writeashortparagraphaboutusefulwaystoresolveconflictsbetweenfriends.

ReadthequoteandtranslateitintoChinese.Whatdoesitmean?Thesoftestthingsintheworldovercomethehardestthingsintheworld.—Laozi天下之至柔，驰骋天下之至坚。Lead-in

Pairwork:Doyousometimescomeintoconflictswithyourfriendsorfamilymembers?Howdoyouresolvetheconflicts??Findtherealcausesoftheconflicts.?Haveaface-to-facetalkwiththem.?Placeyourselfinothers’shoes.?Apologiseifitisyourfault....

ListentoDialogue1.

PredictcontentBeforeyoulisten,youcanreadthetextbuilderandtheexercises.Itwillhelpyoutopredictwhatyouwillhear.Predict:What’sthedialogueabout?————————————————————————————————————————Thedialogueisaboutacomplaintmadebyacustomerabouthisaccount.Pre-listening

Task1:Listentothedialogueandthenchoosethebestanswer.1.What’stherelationshipbetweenthetwo?A.Customerandserviceagent.B.Employerandemployee.C.Bankmanagerandclient.2.Whatistheproblemoftheman?A.Hisaccountwasclosed.B.Helosthisaccountmember.C.Therewassomewrongwithhisaccount.3.Howdidthecustomerfeelattheendofthedialogue?A.Angry. B.Grateful. C.Upset.√√√While-listening

Task2:Listentothedialogueagainandcompletewhattheagentsaid.FindingthecausesAgent:Goodafternoon,_________________?Agent:Wouldyoupleasetellme______________?CompromisingAgent:Yes,sir,_____________________________.Agent:Pleasegivemeyouraccountnumber,sir,andI’llinquireandmakesure_________________assoonaspossible.Agent:Right.Wouldyoupleasewaitforafewminutes?Iwill_________________and_______________.Agent:Sorryforkeepingyouwaiting...Ihaveresetyouraccount.It’ll